Customer acquisition cost formula: (Total Marketing and Sales Expenses) / ( Clients Acquired)
Extras:
To improve your CA efforts, consider these strategies:
The customer Acquisition strategy is a critical aspect of a company’s growth, as it directly impacts revenue generation and long-term profitability. It involves identifying the prospects, attracting them, and ultimately converting them into paying clients.
Marketing, on the other hand, is a broader concept that includes all activities undertaken to promote a business, its products, or its services. While CA is a primary goal of marketing, marketing goes beyond that by also focusing on brand building, customer retention, and engagement.
The Customer Lifetime Value to CAC ratio shows the profitability and sustainability of your efforts. CLV should be at least three times higher than the CAC to ensure long-term business success.
A good CAC depends on your industry, product, or service. While it’s difficult to provide specific numbers for all industries, here are some average benchmarks for a few sectors to give you a rough idea:
Software as a Service (SaaS)
eCommerce
Mobile Apps
Online Education
Telecommunications
A good CLV:CAC ratio is at least 3:1. This means that for every dollar spent on acquiring a client, they should generate at least three dollars in revenue over their lifetime.
